This Return and Refund Policy explains when you can get a refund for a payment made to Nyntax (“Nyntax”, “we”, “us”), how to cancel, and how long a refund takes. It applies together with our Terms of Service and any written agreement you have with us. If your agreement sets out different refund terms, the agreement takes priority.
Returns
We provide software development services and digital products, not physical goods, so there is nothing to ship back. A “return” under this policy means cancelling a service or purchase and asking for a refund as described below.
What can be refunded
Our work is billed in milestones, and each payment covers a defined part of the work. Refunds follow those milestones:
- Work not yet started: if you cancel before we start work on a milestone you have paid for, you get a full refund for that milestone.
- Work in progress: if you cancel while a milestone is in progress, we refund the part of that payment that covers work not yet done, after deducting the work completed up to the date we receive your cancellation.
- Delivered or approved work: payments for milestones that have been delivered to you or that you have approved are not refundable.
- Duplicate or incorrect charges: if you were charged twice or charged the wrong amount by mistake, we refund the extra amount in full.
Fees paid to third parties on your behalf, such as domain names, hosting, app store accounts or software licences, are not refundable once purchased, because we cannot get that money back from the provider.
Cancellation
You can cancel an engagement or purchase at any time by emailing us at [email protected] from the email address you used with us. Please include your name, the project or invoice number, and the reason for cancelling. Cancellation takes effect on the date we receive your email, and any refund due is worked out as described above.
How to request a refund
Email us at [email protected] with your name, the invoice or transaction number, the amount paid, the date of payment and the reason for the request. We will reply to confirm whether the refund is approved and the amount.
Refund timeline
Once a refund is approved, we complete it within 7 to 10 working days. Refunds are paid back to the original payment method, such as the same card, bank account or mobile wallet. Depending on your bank or payment provider, it may take a few more days for the money to show in your account after we send it.
Changes to this policy
We may update this policy from time to time. When we do, we will post the new version on this page and change the “Last updated” date at the top. The policy in effect on the date of your payment applies to that payment.
Contact us
Email: [email protected]
Belgium office: Arthur Sterckstraat 39, 2600 Berchem
Bangladesh office: 137/D/1, Jahanara, Green Road, Newmarket, Dhaka-1205, Bangladesh
See also our Terms of Service and Privacy Policy.